Shipping Policy

Last Updated: 18 October 2026

At THINKDIFF, we aim to deliver your favourite clothing pieces safely and as efficiently as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Once you place an order, we begin processing it after the required order and payment details have been confirmed.

Processing times may vary depending on product availability, order volume, holidays, and other operational factors. Any processing estimates displayed on our website or at checkout should be used as a guide.

2. Shipping and Delivery Time

Delivery times depend on your location, courier availability, and other factors affecting transportation.

Estimated delivery times, where available, will be communicated on our website or at checkout. Delays may occur due to weather conditions, public holidays, courier disruptions, remote delivery locations, or other circumstances beyond our reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms and conditions specified in the relevant offer.

4. Order Tracking

Where tracking is available, you may receive tracking details through the contact information provided with your order.

Please allow time for the courier's tracking system to update after dispatch. If you experience difficulties tracking your package, contact our support team for assistance.

5. Accurate Delivery Information

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number when placing an order.

THINKDIFF cannot guarantee successful delivery when incorrect or incomplete information is provided. If you notice an error after placing your order, contact us immediately. Changes may not be possible once the order has been dispatched.

6. Delayed, Lost, or Undelivered Orders

If your order is delayed beyond the expected delivery timeframe, please contact us so we can help check its status with the delivery partner.

If a package is reported as lost or undelivered, we will review the circumstances and work with the relevant courier to determine an appropriate resolution, subject to applicable law.

7. Failed Delivery and Returned Shipments

Delivery may fail if the recipient is unavailable, the address is incorrect, or the courier cannot complete delivery for another reason.

If an order is returned to us, please contact our support team. Any reshipping, cancellation, or refund arrangements will depend on the circumstances, the applicable policy, and consumer rights under applicable law.

8. Damaged Packages or Incorrect Items

If your order arrives with visible damage, missing items, or an incorrect product, please contact us as soon as possible.

Include your order number and clear photos or videos of the package and product so we can review the issue and assist you under our Return and Refund Policy.