Privacy Policy

Last Updated: 18 October 2026

At THINKDIFF, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, browse our clothing collections, or purchase products from us.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information: Your name, email address, and phone number.
Shipping and Billing Information: Your billing address, delivery address, and related details.
Order Information: Products purchased, order history, sizes, quantities, and transaction details.
Payment Information: Payment details necessary to complete your purchase, processed by our payment providers.
Customer Support Information: Information you provide when contacting us about orders, returns, exchanges, or other enquiries.
Technical Information: Your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

THINKDIFF may use your information to:

Process and confirm your clothing orders.
Arrange shipping and delivery.
Process payments, returns, exchanges, and refunds.
Communicate order confirmations, shipping updates, and important service notifications.
Respond to customer enquiries and provide support.
Improve our website, products, shopping experience, and services.
Detect and prevent fraud, unauthorised transactions, and misuse of our website.
Send promotional offers, product updates, and marketing communications where permitted by law.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your shopping experience, remember your preferences, understand website traffic, and support relevant advertising.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

4. Sharing Your Information

We may share relevant information with trusted third parties when necessary to operate our business, including:

Shopify: Our e-commerce platform and related technology services.
Payment Providers: To process transactions securely.
Shipping and Courier Partners: To deliver your orders.
Analytics and Advertising Providers: To understand website performance and, where enabled, support marketing activities.
Service Providers: To provide customer support, website maintenance, and other operational services.

We do not sell your personal information to third parties. We share information only as reasonably necessary for the purposes described in this policy, subject to applicable law.

5. Payment Security

Payments made through our website are handled by the relevant payment providers. Your payment information is processed according to their security practices and applicable requirements.

THINKDIFF does not intend to store complete payment card details on its own systems. However, no online transaction or electronic storage system can be guaranteed to be completely secure.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and tax records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Opt out of promotional emails or marketing communications.
Raise a concern about how your personal information is handled.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

8. Third-Party Links

Our website may contain links to third-party websites or services. THINKDIFF is not responsible for the privacy practices of those external websites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our website is intended for general clothing shopping and is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements. Any updates will be published on this page with a revised Last Updated date.