Cancellation Policy

Last Updated: 18 October 2026

At THINKDIFF, we understand that you may occasionally need to cancel an order. Our Cancellation Policy explains how cancellation requests are handled when you shop with us.

1. Order Cancellation

Customers may request to cancel an order before it has been shipped. Please contact us as soon as possible with your order number and cancellation request.

Once an order has been shipped or handed over to our delivery partner, cancellation may no longer be possible through our standard cancellation process.

2. How to Request a Cancellation

To request an order cancellation, contact our support team using the details below:

Email: thinkdiffoffficials@gmail.com
Phone/WhatsApp: 8089313312

Please provide your order number, registered phone number or email address, and a brief reason for cancellation.

Cancellation requests are subject to order status and confirmation by our team.

3. Refunds for Cancelled Orders

If a cancellation is approved for a prepaid order, the eligible refund will be processed to the original payment method wherever possible.

The time taken for the refund to appear in your account may depend on your payment provider or bank.

For Cash on Delivery (COD) orders, no payment refund is required if the order has not been paid for. Any amount already collected will be handled as applicable.

4. Orders Already Shipped

Orders that have already been dispatched may not be eligible for cancellation through the standard process. If you no longer want the order, please contact our support team for guidance.

Any return, refund, or other available remedy will be handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

5. Cancellation by THINKDIFF

THINKDIFF reserves the right to cancel an order for legitimate reasons, including product unavailability, pricing or listing errors, suspected fraudulent activity, or delivery-related issues.

If a prepaid order is cancelled by us, any eligible refund will be processed in accordance with applicable law.

6. Incorrect or Damaged Products

If you receive an incorrect, damaged, or defective product, please contact us with your order number and clear photos or videos of the issue.

Such cases will be handled under our Return and Refund Policy and applicable consumer rights. They will not be treated solely as ordinary cancellation requests.